Common Issues

Common Issues & Solutions

Installer doesn't run

• Ensure /install/.installed file doesn't exist
• Check PHP version (8.0+)
• Verify file permissions

Pretty URLs not working

• Verify .htaccess is present
• Check mod_rewrite is enabled
• Ensure AllowOverride is set in Apache config

Payment gateways not showing

• Verify modules are enabled in Admin → Modules
• Check module configuration is complete
• Ensure module class files exist

Cron jobs not running

• Verify cron path in cPanel
• Check file permissions
• Test manually: php /path/to/cron/run.php

File uploads not working

• Check /uploads directory exists and is writable
• Verify file size and type settings in Admin → Settings
• Check PHP upload_max_filesize and post_max_size settings

TinyMCE editor not loading

• Check TinyMCE API key in Admin → Settings → Security
• Verify internet connection (CDN access required)
• Check browser console for errors