Order Approval

What it is

When order approval is enabled, clients can pay for orders but services are not activated until an admin approves the order. This is useful for fraud prevention, manual verification, or custom provisioning workflows.

How it works

• Setting: orders_require_approval (or equivalent in Admin → Settings → Ordering).
• When enabled: Payment creates the order and marks it as "pending approval". No services are created, no provisioning runs.
• Admin action: Go to Admin → Orders, review the order, then click "Approve". This triggers service creation and provisioning.
• When disabled: Payment immediately triggers activation (services created, provisioning runs).

How to set up

Go to Admin → Settings → Ordering. Enable "Require order approval". Ensure staff monitor the Orders queue and approve legitimate orders.